Msahkoo Telecalling CRM – Privacy Policy
Welcome to Msahkoo Telecalling CRM (“we Nar,” “our,” or “us”). We operate as a Business-to-Business (B2B) Customer Relationship Management platform designed to streamline and manage telecalling operations for enterprises and professional teams. We are committed to protecting the privacy, security, and confidentiality of our users’ data.
This Privacy Policy outlines how our Android application collects, uses, processes, and protects information in strict compliance with the Google Play Store Data Safety policies and applicable data protection practices.
1. Information We Collect and How We Use It
To provide our B2B CRM functionalities effectively, we collect specific types of personal and device information. This data collection is strictly confined to enabling core application features:
- User Email Addresses: Collected during the account registration and setup process. Email addresses are utilized exclusively for secure login authentication, identity verification, and essential administrative communications.
- Phone Numbers: Collected and managed within the CRM ecosystem. These phone numbers are processed solely for executing telecalling purposes, dialing prospects, and maintaining call logs within your business organization’s account.
2. Android Permissions and Device Access
To automate workflows, handle reminders, and track CRM performance accurately, the application requires access to specific sensitive device capabilities. We explicitly request the following runtime permissions:
READ_PHONE_STATE Permission: This permission is requested strictly to detect the state of telephony operations on the device (e.g., detecting exactly when an outgoing or incoming phone call starts and ends). This data is utilized solely within the application code to calculate call duration for productivity metrics. We do not use this permission to read or collect any unrelated telephony metadata.
- Notification Permission: The app utilizes device notifications exclusively to deliver local system alerts and event alarms generated entirely by internal application functions (such as scheduled call reminders). These notifications are handled locally on the device and are not transmitted or processed via external push notification servers.
3. Data Protection and Security
We prioritize the security of your operational enterprise data. We employ robust technological standards to prevent unauthorized access, alteration, or disclosure:
- Encryption in Transit: All data transmitted between the Msahkoo Telecalling CRM application and our backend servers is fully encrypted in transit using industry-standard cryptographic protocols managed via Google Firebase.
- Data Storage Security: Secure cloud storage capabilities are utilized with strict rule-based access controls ensuring that only authenticated organization members can access their designated business logs.
4. Data Sharing and Third-Party Disclosure
We operate under a strict zero-monetization policy regarding user data:
- NEVER Sell Data: We NEVER sell, trade, rent, or lease user emails, phone numbers, call statistics, or any other collected information to third-party advertisers, data brokers, or external entities.
- Service Providers: Data processing is restricted entirely to our underlying infrastructure provider (Google Firebase) for the sole purpose of core app operations, maintaining high standard authentication, and secure database hosting.
5. Google Play Data Safety Compliance
In accordance with the Google Play Data Safety requirements:
- We accurately declare all data collection, processing, and security practices in our Google Play Console.
- Users or organization administrators may request account and associated data deletion at any time by contacting our support channel.
6. Contact Us & Data Requests
If you have any questions, concerns, or data deletion requests regarding this Privacy Policy or the security practices of Msahkoo Telecalling CRM, please contact our privacy compliance team directly: